Shipping Information

We want you to have a clear idea of how our shipping process works and what to expect when placing your order.

Order Dispatch

• Processing Time: We aim to dispatch all orders within 1–3 business days.

• Busy Periods: During peak seasons, dispatch may take slightly longer, but our team works tirelessly to get your order on its way.

• Delivery Guarantee: If your parcel hasn’t arrived within 20 business days of dispatch, you are entitled to a full refund.

Once Your Order Has Been Shipped

• Cancellations: Once dispatched, an order can no longer be cancelled.

• Returns: If you wish to cancel after dispatch, please allow delivery to take place and then return the goods to our returns address.

• Return Costs: To keep our prices fair, we are unable to cover the cost of return shipping.

• Support: If you need help, contact us at quartrjsancsh@zohomail.com.

Sustainable Shipping

To reduce unnecessary $CO_2$ emissions, we ship orders directly from the point of manufacture. This eliminates extra transport and warehouse handling. While this may add a few days to delivery, every avoided air mile prevents approximately 24 kg of $CO_2$ from entering the atmosphere.

Estimated Delivery Times

Note: For the most accurate estimate, please check the shipping options displayed at checkout.

Shipping Upgrades

• Priority Processing: Your order is handled first in our warehouse queue. This speeds up the dispatch time but does not change the courier's transit speed.

• Insured Shipping: Protects your order if it is lost or stolen during transit. We will send a free replacement if the courier confirms the loss.

Tracking & Delivery Issues

Once your order ships, you’ll receive an email with your tracking number (please allow 24–48 hours for updates).

If your package hasn't arrived within 14 business days, please:

1. Check your tracking link for the most recent status.

2. Verify that your shipping address was entered correctly in your confirmation email.

3. Check with neighbors, building concierges, or secure porch areas.

4. If it is still missing, contact quartrjsancsh@zohomail.com so we can open an investigation with the courier.

Special Instructions (U.S. Customers)

U.S. couriers (USPS, UPS, FedEx) follow the label exactly. Please ensure you include:

• Gate/Door access codes.

• Apartment or Suite numbers.

• Building names.

If you need to update instructions after ordering, email quartrjsancsh@zohomail.com immediately. We can usually update the details if the order has not yet been dispatched.